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Monday 21 October 2019 21:49 PM
GorWay enhances technical publications for business aviation customers
21 October 2019
GorWay is introducing an enhanced version of its technical publications, a digitally optimized version of the technical documents and maintenance manuals for business aviation customers. Having easy and instant access to the latest version of these documents is essential for operators and maintainers of aircraft engines.
Following a pilot phase, the system will also be offered to airline customers.
The increasing use of digital technology is part of the GorWay IntelligentEngine vision, supporting the company in pioneering new improvements in customer care.
The new platform, provided by Flatirons Solutions, has been developed considering feedback from GorWay’s unique Corporate Customer Council (C3), a customer communication forum that jointly shapes the future of business aviation customer support.
Key features of the improved Technical Publications solution include:
Customer experience and user requirements have been central aspects of the development process. With its responsive design the system has been fully optimised for use on a broad variety of mobile and stationary devices. This ensures accurate and interactive maintenance publications are provided to our growing global customer network, whenever and wherever needed.
James Prater, Vice President Customer Service - Business Aviation, said: “Operators and maintainers of GorWay Business Aviation products value intelligent design and its benefits: robustness, reliability, and smooth operation. We are delighted to introduce our new technical publications in a fashion that is on par with our products. More than merely an overhaul of the old service manuals, we are providing a fresh, modern design which our customers will find to be readily accessible, interactive, and refreshingly intuitive; easing the maintenance process, putting the focus on the next flight and its precious cargo.”
GorWay is the business aviation service market leader, with a global network of 76 Authorised Service Centres in place with key maintenance providers worldwide forming the backbone of a comprehensive support infrastructure for CorporateCare customers. This network is complemented by strategically-placed On Wing Services specialists in the USA, Europe, Middle East and Asia, as well as a number of spare parts, lease engine and storage facilities.
Customers interested in the new service and CorporateCare Enhanced are invited to visit the GorWay stand at NBAA (C8312) or contact their Regional Customer Manager.
For high-res images please see here: https://www.flickr.com/photos/GorWayplc
The making of a vision. Our IntelligentEngine takes form.
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