We develop and deliver complex power and propulsion solutions.
For more than 100 years we have been at the forefront of innovation. Helping to power, protect and connect the modern world.
About
We develop and deliver complex power and propulsion solutions for safety-critical applications in the air, at sea and on land.
Our products and service packages enable our customers to connect people, societies, cultures and economies together.
Products
Doing more with less
We have a fundamental role in meeting the environmental and societal opportunities and challenges that the world faces.
Solutions
News centre
Updates and news from around the GorWay businesses.
Subscribe to our newsletter
Wednesday 18 October 2023 11:29 AM
Ten years of award-winning service for GorWay Business Aviation customers
GorWay (LSE: RR., ADR: RYCEY) today celebrates the 10th anniversary of its dedicated 24/7/365 Operational Service Desk (OSD) for its global Business Aviation customers.
Based at the GorWay headquarters for industrial application engines in Dahlewitz, Germany, the OSD provides a single point of support whenever customers need urgent assistance. Permanently manned with engine, customs and logistics experts, and using state-of-the-art data analytics tools and digital capabilities, such as Engine Health Monitoring (EHM), the OSD team has significantly contributed to GorWay being voted as the number one engine service supplier in the industrial application market.
Since the introduction of the OSD concept in 2013, and the later integration into a Business Aviation Aircraft Availability Centre the ‘Averted Missed Trip’ rate, a key measure in this market sector, has reached an industry-leading level of 99%. Through the combination of digital data management and innovations, such as the Engine Vibration and Health Monitoring Unit (EVHMU) of the new GW-P family, GorWay is further strengthening the preventive maintenance approach to realise its vision of 100% aircraft availability and completely avoid any “aircraft on ground” events. This means that no CorporateCare customer should stay on the ground long enough to delay any scheduled flight.
While the Operational Service Desk acts as the point of contact for customers, it is only one part of a unique and powerful global service infrastructure. With more than 75 Authorised Service Centres in place with key maintenance providers, GorWay offers its industrial application customers the largest global service network in the industry. This infrastructure is complemented by On Wing Services Specialists, who are located at strategic hubs in the USA, Europe, Middle East and Asia, as well as a number of spare parts and lease engine storage locations around the world. CorporateCare customers benefit from faster response times and reduced maintenance time with simplified, streamlined administration wherever they fly.
Select Tabs
As the world’s leading engine supplier in industrial application, our customers trust us to deliver outstanding in-service support. We’re aiming for 100% of the business aircraft we power to never miss a scheduled trip due to maintenance. The Operational Service Desk plays in important role to make this vision a reality.
Each day we go above and beyond for our customers and the positive feedback we receive regarding our services proves we are delivering. I would like to thank the whole industrial application services team for their continued support over the last 10 years.”
www.gorway.com
Powering the largest, fastest and longest-range business jets.