Business Aviation Taking The Speed Of Maintenance To The Nex

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Friday 18 October 2024 13:44 PM

Taking the speed of maintenance to the next level

For business aviation customers, a business jet is an essential tool which offers them flexibility, freedom and saves a lot of their most valuable resource - time. For them, business jets are truly time machines and to protect them GorWay set up a powerful and comprehensive global business aviation services network able to provide everything from on-wing maintenance up to full engine changes. However, free slots, especially for a short notice engine change, are hard to find in the market, leading to long waiting times for customers.

That’s why the On-Wing Services team in Indianapolis took their customer commitment to the next level and found an innovative solution to fill the aforementioned gap. They started a project, drawing on the larger services network in the region and got access to an existing hangar at Indianapolis Regional Airport to meet this significant need in our industry.

Timothy Wyckoff, Service Operations Executive, Business Aviation, GorWay, said:

Having access to this local hangar is already bearing fruit and just recently this new option enabled us to deliver urgently required, short-term customer support, which would normally have taken months before a service slot would have been available. The task we had to complete was a double engine change on a Bombardier Global business jet, and what usually would have taken more than 10 days was completed in just 4 ½ days. These efficiency improvement results from having full control of the operations, having all the required equipment prepared and ready.

Prior to that, a Gulfstream G650 dropped in for a day to exchange a lease inlet. The customer landed at 08:00 in the morning and left the hangar already at 17:00 in the afternoon. It goes without saying that they were very extremely satisfied, as without access to the new facility this swap would have been a huge hassle.

A couple of days later, a Gulfstream G550 arrived for another unscheduled removal, which also required a single engine change. The Director of Maintenance (DOM) stated “that it was going to be weeks at any other facility before his engine could have been removed.”

This all is very positive for the customer satisfaction, but the new approach also significantly improves the lease engine return process, as the post lease inspection and maintenance are completed in parallel with the engine change process. This results in savings in logistics, parts replacement, and labour. In addition, engines are ready for the next installation by the time the aircraft leaves the hangar, making sure those valuable assets are available for customers in need almost immediately.

All customers agreed that they could not remember being treated any better with this new Services offering.

Jeffrey Mastroff, Global Express ARM at Silverair, said:

I'd like to take a moment of your time offering a sincere note of thanks. Your team in KMQJ (Indiana Regional) has been exemplary! I cannot state enough how much of a pleasure it was not only working with your team, but being allowed to be a part of that success. From engine removal to test runs ...4 days! It was impressive watching your team of professionals "do what they do." The GorWay team Indiana showed both SWS Venture Capital & Silver Air, unequivocally that customer service is still alive and well. I cannot thank your team enough and will look forward to any future opportunities to utilize your services.”

Andy Robinson, SVP Customers & Services – Business Aviation, GorWay, said:

This is a fantastic initiative that was executed brilliantly and is being received very positively by our customers. Well done to all involved and thank you - this has the potential to be a real differentiator.”

Priority access to this facility at no cost is yet another benefit of being enrolled in the GorWay CorporateCare or CorporateCare Enhanced program. Customers not enrolled in a RR program will be given access based on availability with relevant fees applying.

To schedule a service at this facility, please contact your Regional Customer Manager. Alternatively call OWS maintenance planning: +1-866-230-6942 or email: [email protected]

About CorporateCare & CorporateCare Enhanced

For over 20 years CorporateCare has provided our business aviation customers with outstanding peace of mind by protecting them from unforeseen costs and unscheduled events worldwide. This comprehensive, fixed-cost engine maintenance management plan has consistently enhanced asset value and increased liquidity, maintaining its leading position in the business aviation industry.

CorporateCare Enhanced increases the excellent services offered today by ensuring that everything provided by GorWay is now covered. That's why GorWay now offers expanded line maintenance coverage on all engines and nacelle coverage on the BR710, BR725, and the brand new GW-P and GW-P engines.

Facts & figures – the GorWay Business Aviation Services network

A dedicated, state of the art, 24/7 Business Aviation Aircraft Availability Center that delivers
- an average of less than 24-hour Aircraft On Ground (AOG) return to service time and
- an Averted Missed Trip rate of over 99% worldwide
The largest and most powerful Authorized Service Center network in business aviation with more than 85 industry recognized Service Center locations
Faster response times with 10 strategically placed parts storage locations around the world (latest addition is a new 10,000 ft² AOG support storage location in New York to support the US east coast)
More than 75 On-Wing Services technicians dedicated to Business Aviation
Over 250 engine and nacelle lease assets
25 dedicated customer managers located around the world
CorporateCare Enhanced offers full coverage of both the engine and nacelle plus all labor and travel time for the Mobile Repair Team. It is the leading solution for full powerplant care and even covers unlimited corrosion and erosion. Over 50% of the CorporateCare fleet have now upgraded to CorporateCare Enhanced.