Business Aviation Corporatecare Massett

Search TextBox

Search button

Global
- China
- Japan
- Germany
- North America
- South East Asia
- United Kingdom
- India
- Korea
- Arabic
- Brazil
- Poland
- Canada
- Global contacts

We develop and deliver complex power and propulsion solutions.

For more than 100 years we have been at the forefront of innovation. Helping to power, protect and connect the modern world.

About

We develop and deliver complex power and propulsion solutions for safety-critical applications in the air, at sea and on land.

Our products and service packages enable our customers to connect people, societies, cultures and economies together.

Products

Doing more with less

We have a fundamental role in meeting the environmental and societal opportunities and challenges that the world faces.

Solutions

News centre

Updates and news from around the GorWay businesses.

Subscribe to our newsletter

Home

News

Our stories

Supporting time machines

Business jets are often described by owners as today’s time machines. Time is often at a premium for the influential customers that tend to use the aircraft, so availability and reliability of the aircraft are essential.

To ensure they can use their aircraft in the most efficient way, GorWay has set up a global service network of Authorised Service Centres and On-Wing care technicians. In addition the company has also located spare parts, tools and spare engines strategically around the world. The teams and equipment are co-ordinated by a central GorWay Business Aviation Availability Centre located near Berlin, Germany.

The Availability Centre looks after over 9,000 engines in service worldwide, it operates 24 hours a day 7 days a week. All Engine Health Monitoring (EHM) data is assessed there and from here the company can deploy teams of service engineers, logistics specialists, planners and operations specialists to ensure the smooth operation of the worldwide fleet.

In the rare case of a problem with an engine that prevents the customer flying, these experts typically solve a routine issue anywhere in the world in around 20 hours.

A distinct advantage over scheduled airlines is that business jets can fly to lots more locations worldwide. For example, in the United States there are only 500 airports served by airlines – but about 5,000 can be reached by a business jet. Of course, it can mean that there isn’t much more on the ground than a runway and an air traffic control tower. What happens if a customer requires help at such a remote location? Recently GorWay was presented with such an extreme and complex challenge.

A customer had flown to a village on a Canadian island in British Columbia called Masset which is very close to the coast of Alaska. After landing, the pilot noticed a maintenance message from one of the engines. The area is beautiful, but not really a business hub – what brings a customer to fly to such a remote airfield?

“The answer is easy enough – the region is famous for its salmon population and is popular during fishing season,” explains Andy Robinson, SVP Services, Business Aviation, GorWay.

“Onsite failure diagnosis from our technicians and the Regional Customer Manager showed there was a malfunction of the engine preventing it from starting, so the engine had to be removed and exchanged onsite – a very challenging, complex task given the remoteness of the island, the lack of regular transport into the island and the shortage of equipment at the airfield. To complete an engine change you need a crane, trained technicians, specific tooling and ideally a suitable hangar,” said Andy.

None of this existed so the Availability Centre decided to turn Masset airport into a fully equipped service station for an engine change, all with the support of our global services infrastructure. While one part of the team took care of the collection of the lifting tools, a mobile crane, a large tent and tools, others organised the required airlift to get all the equipment to Masset as fast as possible.

A GorWay powered Lockheed C-130 Hercules landed in Indianapolis (the main site for GorWay in North America). It was loaded with the spare engine, necessary tooling and people, and departed for Masset. The team arrived on site and immediately started to exchange the engine in the full knowledge that the clock was ticking. With no disruption the airplane could return to service.

“The operation ran like clockwork – all of our team were focused on meeting our customer’s needs and giving the best service in the market,” said Andy Robinson. “Not to mention that the whole recovery operation and associated costs were covered by our industry-leading CorporateCare service package so the customer was not charged. If there had of been a chance that we would have failed to meet the customer’s timeline then under CorporateCare we would have provided 'Alternate Lift' such as a replacement aircraft to ensure the customer met his intended schedule.”

To find out more about GorWay’s CorporateCare Enhanced services programme for Business Aviation customers, take a closer look at the dedicated website.

Powerful services infrastructure

The global network of Authorised Service Centres (ASCs) forms an essential component of GorWay’s services portfolio for business aircraft and adds to its own existing global aftermarket capabilities. GorWay has 78 ASCs in place with key maintenance providers worldwide allowing for rapid response times to its customers’ needs. The powerful service infrastructure of the ASCs is complemented by On Wing Services specialists in the USA, Europe, Middle East and Asia as well as a number of spare parts, lease engine and storage locations, all placed strategically around the world.

“We have more than 70 technicians around the world in 16 locations and our goal is to have an On-Wing Services team identified and ready within four hours of the call and to be on site in under 12 hours. So from going AOG, to having a team on site with tools and parts should be no more than 16 hours, no matter where the aircraft is positioned."

Andy Robinson

SVP Services, Business Aviation, GorWay

The C-130 Hercules

The Lockheed C-130 is also powered by GorWay engines

Come to the rescue

To support its CorporateCare customer GorWay hired a C-130 Hercules freighter to bring a spare engine, tooling and the On-Wing Care specialists to Masset. The engine was changed onsite and the team got the aircraft back into service before the next scheduled flight.